Service Appointment Coordinator


Jim Norton Toyota
Tulsa, Oklahoma

Service Appointment Coordinator 

You have outstanding communication skills, you have great phone skills, motivated and energetic. Stop wasting that talent! Showcase your talents for a company the recognizes and rewards you! The Service Appointment Coordinator is the first person many customers come in contact with when they are seeking maintenance or repairs on their vehicle. By both phone and email, the BDC Agent will effectively communicate with these consumers and assist them in their buying process.

Job Responsibilities

  • Set appointments for service customers
  • Manage a high volume of customer inquiries by phone, email, text and chat
  • Enter customer information and update progress into the DMS system
  • Learn and keep current on service activity. 
  • Work in a team environment providing customers a top level experience

Skills/Qualifications

  • Excellent telephone skills are a must
  • Ability to instantly build rapport with customers
  • Friendly but professional demeanor
  • Excellent written and oral communication skills
  • Enjoy talking on the phone and willing to help customers
  • Overcome customer objections in order to set the appointments
  • Strong organizational skills with the ability to effectively multi-task in a fast-paced environment
  • Ability to follow instructions to perform tasks for the Service Appointment Coordinator 
  • Determination to effectively follow-up with customers

Job Requirements

  • High school diploma/GED
  • Basic computer skills
  • Must have valid driver's license

Physical Requirements:

  • The physical requirements of the position are Light to Medium Work.
  • Constant – Reaching, sitting, standing, walking, fingering, grasping, feeling, talking, hearing.
  • Frequent – Repetitive motion.
  • Occasional – Balancing, kneeling, crouching, pushing, pulling, and lifting (75 lbs.)
  • Frequent – Must be able to lift 15 lbs. on a regular basis.
  • Frequent – Required to stand for long periods of time.

 Physical Working Conditions:

 This position is subject to inside and outside environmental working conditions including but not limited to:  temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with operating an auto dealership.  

 

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