Close all warranty claims daily for the accounting office.
Submit or “download” warranty claims each night to the factory for reimbursement.
Print or save the factory’s response for paid and rejected claims daily and keep in a binder or network folder.
Apply credits to the warranty schedule.
Submit daily, weekly, biweekly, or monthly (depending on the timing of warranty claim credit memos) corrections to the accounting schedule for outstanding and paid warranty claims.
Maintain a record (either a log or electronic record) of all claims submitted, date submitted, responses, and payment history.
Obtain the service manager’s approval for any claims that must be adjusted to policy expense.
Monitor the submission of return warranty parts or other required documentation to the factory.
Maintain service bulletins and notices that pertain to warranty claims in a special binder.
Follow up with the factory or distributor regarding unpaid claims.
Reconcile Warranty schedule and vendor accounts.
Provide training to the service manager and advisors about warranty coverage and procedures.
Assist the cashier or advisors during in the service department.
Additional duties can and will be added as needed by management