Service Advisor – Automotive
We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
Job Responsibilities
Greet service department customers promptly and courteously—attitude is everything!
Listen to customers and clearly translate repair needs to techs
Upsell additional services using low pressure, high integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies.
Physical Requirements:
The physical requirements of the position are MEDIUM in intensity.
Must be able to sit/stand/walk for long periods of time.
Visual acuity requirements include color, depth perception and field of vision comparable necessary to drive vehicles safely.
Constant – Reaching, sitting, standing, walking, fingering, grasping, feeling, talking, hearing.
Frequent – Repetitive motion.
Occasional – Balancing, kneeling, crouching, pushing, pulling, lifting 50 – 100lbs (with lifting assistance)
Physical Working Conditions:
This position is subject to inside and outside environmental working conditions including but not limited to: temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with operating and auto dealership.
Physical Requirements:
The physical requirements of the position are Light to Medium Work.
Constant – Reaching, sitting, standing, walking, fingering, grasping, feeling, talking, hearing.
Frequent – Repetitive motion.
Occasional – Balancing, kneeling, crouching, pushing, pulling, and lifting (75 lbs.)
Frequent – Must be able to lift 15 lbs. on a regular basis.
Frequent – Required to stand for long periods of time.
Benefits
Benefits include medical, vision, dental and life insurance, 401K retirement savings plan, Vacation time, holiday and company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
About Our Dealership
Jim Norton Auto Group is one of the premier auto groups in Oklahoma. From the moment you walk into one of our showrooms, you'll know our commitment to our employees is second to none. Our Dealerships are interested in finding talented individuals that are looking for a rewarding and challenging career in the automotive industry. We employ the best Technicians, Sales Consultants, Service Advisors and Valets, but that's not it. We have experts in positions such as IT Administrators, Marketing Coordinators, HR Managers, Training Facilitators, Call Center Representatives and many more.
If you have what it takes and are ready to take your career to a whole new level, please submit an online application.
