Service Appointment Coordinator

Jim Norton Toyota of OKC
Oklahoma City, Oklahoma

Posted On: June 02, 2021
Last Day to Apply: July 03, 2021

Service Appointment Coordinator

Do you have outstanding communication skills, great phone skills, self-motivated and energetic? Stop wasting that talent!  Showcase your talents for a company that recognizes and rewards you! 

Job Responsibilities

  • Will contact prior service customers from provided lists
  • Upon contact you will verify and update other contact information
  • Will then review current service intervals needed on their vehicle
  • Will review prior previously declined services to add to upcoming appointment
  • Will review any open safety recalls to add to upcoming appointment
  • Will work inconjunction with our rental car department for scheduling a Toyota Rental Car
  • Will record appointments inside dealership system
  • Will record contact responses and such in system
  • Will contact 75-100 customers per day
  • Work well in a team environment to provide customers a top level experience


  • Easily absorb hands-on training  
  • Ability to follow provided word tracks and instructions
  • Enjoy following standard processes vs a free-for-all, hap-hazard environment
  • Enjoy and are able to project a happy, joyful, and caring spirit through the phone ... Excellent telephone skills are a must!!!
  • Ability to instantly build rapport with clients
  • Friendly but professional demeanor
  • Excellent written and oral communication skills
  • Provide solution to customer objections in order to set the appointments
  • Strong organizational skills with the ability to effectively multi-task in a fast-paced environment
  • Ability to follow instructions to perform tasks for the Fixed Operations Departments
  • Determination to effectively follow-up with customers

Job Requirements

  • High school diploma/GED
  • Basic computer skills
  • Must have valid driver's license

Compensation and Promotion Opportunities

  • $10-$15 per clock hour (40 hr work week)
  • Bonuses based on shown appointments
  • Bonuses based on specific operations performed on an appointment
  • Average performers will range between $2000 - $2500 a month
  • Top performers will range between $2500 - $3000 a month
  • Progress to Service Advisor, Service Drive Team Leader, Service Manager

Benefits include medical, vision, dental and life insurance, 401K retirement savings plan, Vacation time, holiday and company paid continuing education and training.  Our company maintains a strong policy of equal employment opportunity for all qualified employees.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

At Jim Norton Auto Group, we don’t like to toot our own horn, but lately, our hard-working professionals have earned so many awards, we have tended to brag a bit. Our legacy of award-winning customer service has earned the prestigious Toyota President’s Award 14 times, DealerRater’s 2015 Dealer of the Year, Women’s Choice Award, Angie’s List Award, and many more.  It’s because of our staff’s willingness to serve our customers. If you have this same commitment to quality and excellence, and you’re looking to be among the most respected, highest-compensated professionals in the industry, we’d like you to join our team…

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