Service Business Development Center


Jim Norton T-Town Chevy
Tulsa, Oklahoma

Service BDC Agent

You have outstanding communication skills, you have great phone skills, motivated and energetic. Stop wasting that talent! Showcase your talents for a company that recognizes and rewards you! The Business Development Center (BDC) Agent is the first person many customers come in contact with when they are seeking out a service appointment. By both phone and email, the BDC Agent will effectively communicate with these consumers and assist them in their service appointment process.

Job Responsibilities

  • Set appointments for prospective clients to meet with a member of the service team
  • Manage a high volume of customer inquiries by phone, email, text and chat
  • Enter customer information and update progress into the DMS system
  • Follow up with existing customers to confirm their satisfaction and generate referrals
  • Work in a team environment providing customers a top level experience

Skills/Qualifications

  • Excellent telephone skills are a must
  • Ability to instantly build rapport with clients
  • Friendly but professional demeanor
  • Excellent written and oral communication skills
  • Enjoy talking on the phone and willing to help customers
  • Overcome customer objections in order to set the appointments
  • Strong organizational skills with the ability to effectively multi-task in a fast-paced environment
  • Ability to follow instructions to perform tasks for the Business Development Manager
  • Determination to effectively follow-up with customers

Job Requirements

  • High school diploma/GED
  • Basic computer skills
  • Must have valid driver's license

Benefits include medical, vision, dental and life insurance, 401K retirement savings plan, Vacation time, holiday and company paid continuing education and training.  Our company maintains a strong policy of equal employment opportunity for all qualified employees.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

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