Service Greeter

Greeter

The Greeter will hospitably greet all clients visiting the dealership service department and strive to make their experience positive.

Job Responsibilities

• Greet each customer and direct them to the appropriate advisor or place.
• Perform a walk around to check for damage on each vehicle.
• Retrieve VIN and Mileage from each vehicle and give to ASM.
• Assist ASM as needed to Cashier Customers.
• Understands and follows the greeter process
• Receives visitors, obtains name and nature of business and directs to the appropriate Service Advisor
• Directs clients to lounge, and refers clients to appropriate personnel for vehicle status updates
• Diffuses client concerns and directs to the appropriate member for assistance
• Attends department meetings as needed
• Maintains a professional appearance and neat work area
• Any duties assigned by the Service Director or Manager.

Skills/Qualifications:

• Excellent interpersonal and relationship-building skills
• Good communication skills both verbal and written
• Ability to prioritize and work independently with minimal supervision
• Good customer service skills
• Excellent attention to details
• Motivation to serve customers

Requirements: 

• Must be at least 18 years of age
• Competent computer skills
• Valid drivers’ license
• Able to work 40 hours per week, overtime as needed
• Able to stand/walk for long periods of time
• Must be able to carry a computer/tablet for extended periods of time
• Must be able to drive all types of vehicles 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to carry a computer/tablet for extended periods of time
• Able to type and or write for extended periods of time
• Must be able to use hands, arms, and legs in repetitive motions for long periods of time.

Benefits include medical, vision, dental and life insurance, 401K retirement savings plan, Vacation time, holiday and company paid continuing education and training.  Our company maintains a strong policy of equal employment opportunity for all qualified employees.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

At Jim Norton Auto Group, we don’t like to toot our own horn, but lately, our hard-working professionals have earned so many awards, we have tended to brag a bit. Our legacy of award-winning customer service has earned the prestigious Toyota President’s Award 14 times, DealerRater’s 2015 Dealer of the Year, Women’s Choice Award, Angie’s List Award, and many more.  It’s because of our staff’s willingness to serve our customers. If you have this same commitment to quality and excellence, and you’re looking to be among the most respected, highest-compensated professionals in the industry, we’d like you to join our team…