SERVICE ADVISOR


Battison Honda
Oklahoma City, Oklahoma


Last Day to Apply: July 18, 2017

Service Advisor – Automotive

Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

Job Responsibilities

  • Attitude is everything—greet service department customers promptly and courteously
  • Listen to each customer and clearly articulate repair needs to techs
  • Upsell recommended/additional services using low-pressure, high-integrity methods
  • Provide accurate estimates of repair/maintenance costs
  • Adherence to dealership policy on customer vehicle care and operation
  • Follow up on each repair and keep customers informed of progress
  • Sell and manage extended warranties
  • Inspect repair quality and ensure that all work is complete
  • Notify customers when vehicles are ready for pick up
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Keep Service Manager informed of all problems and potential problems
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Physical Requirements:

  • The physical requirements of the position are MEDIUM in intensity.
  • Must be able to sit/stand/walk for long periods of time.
  • Visual acuity requirements include color, depth perception and field of vision comparable necessary to drive vehicles safely.
  • Constant – Reaching, sitting, standing, walking, fingering, grasping, feeling, talking, hearing.
  • Frequent – Repetitive motion.
  • Occasional – Balancing, kneeling, crouching, pushing, pulling, lifting 50 – 100lbs (with lifting assistance)

Physical Working Conditions:

This position is subject to inside and outside environmental working conditions including but not limited to: temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with operating and auto dealership.

Benefits

Benefits include medical, vision, dental and life insurance, 401K retirement savings plan, Vacation time, holiday and company paid continuing education and training.  Our company maintains a strong policy of equal employment opportunity for all qualified employees.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

About Our Dealership

Battison Honda brings first class value and service to the Oklahoma City metro area. If you have a passion for helping people and the desire to get ahead rapidly, Battison Honda is the right career move for you.

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